Information
1.7 In these Terms and Conditions, unless the context otherwise requires, the following expressions
have the following meanings:
| “Content” | means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our site; and |
| “We/Us/Our” | means Katie’s Life Kitchen Limited |
1.8 To contact Us, please email Us at info@katieslifekitchen.co.uk.
2.1 Access to Our Site is free of charge.
2.2 It is your responsibility to make the arrangements necessary in order to access Our site.
2.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.
2.4 By visiting this website you agree not to intentionally misuse it.
3.1 We may alter and update Our Site (or any part of it) at any time to update products or services for sale. If We make any alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations on the website. If you use or order products or services after we have published any changes, then you will be bound by these changes.
3.2 We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted as soon as possible and given the choice to cancel or proceed with your order.
4.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
4.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
5.1 Our Site is intended for users residing in the United Kingdom only. We do not warrant or represent that Our Site or its content are available in other locations or are suitable for use in other locations.
6.1 When deciding to order a meal box from our website you will be entering an agreement to purchase a subscription plan consisting of an initial charge followed by a recurring plan at a price that has been selected by you.
6.2 You need to be 18 years or older and a resident in the UK when ordering any product from the KLK website. This subscription plan is subject to reoccurring payments and these will continue to be charged until you inform us by email (info@katieslifekitchen.co.uk) that you no longer wish to continue with the contract. (see section 8 on how to cancel your contract). Any goods dispatched before notice of withdrawal will be charged.
6.3 If you wish to change your payment method you can action this through your customer dashboard after you’ve logged into your customer account.
6.4 When you purchase a subscription plan or ready to eat products or macro prep meals including optional food products you will receive an acknowledging email to say we have received your order. We then purchase the products. When we dispatch your order, you will receive an email confirmation from our third-party couriers. At this point we have completed the contract to purchase food products that you have ordered.
7.1 Our delivery service fee is quoted on our website and is a standard service to all addresses in England. Delivery to some remote areas may not be possible. If you require further information, then email info@katieslifekitchen.co.uk and we will inform you of any surcharge.
7.2 We cannot guarantee the time in the day that the box will arrive at the delivery address quoted by you.
7.3 It is important your delivery address and instructions are correct as we take no responsibility if the box is not delivered. The courier company will follow the instructions given by you and may try to ring you, on the number you provided when you placed the order, to clarifying the delivery address. If no special instructions are provided i.e. leave in a safe place, the box will be left in a place that the courier company deems to be safe. You agree to ensure the safe place is accessible to the courier.
7.4 If the courier cannot find the safe place or hand over the box to a person at the nominated address the box will be handed to a neighbour or business within a reasonable distance in any direction of the delivery address. If this is not possible then we will not attempt another delivery and due to this default of acceptance you are obliged to bear all the expenses including damages or losses related to this situation. We are under no obligation to review the general suitability of the safe place.
7.5 If the courier delivers the food products to your nominated safe place or a place deemed by the courier to be safe, and they are subsequently stolen or damaged we do not accept responsibility.
8.1 When entering into the contract you are agreeing to pay a subscription for an indefinite period of time, and you can cancel your contract at any time without charge, but you must email info@katieslifekitchen.co.uk 1 week before your delivery. For example if your delivery is on Friday then you must cancel your order by 6pm on the previous Thursday. You can reinstate your contract at any time after cancellation however, We reserve the right not to reinstate a subscription where We have previously terminated a subscription made by you. When ordering from the ready to eat menu you will need to order a minimum of 4 meals at any one time.
8.2 Due to an exemption under regulation 27 (1) of the Consumer Contracts (Information, Deactivation and Additional charges) Regulations 2013, contracts that are subject to goods or products that are fresh, perish or expire rapidly cannot be returned within 14 days of receipt. This does not affect your right to cancel as detailed in 8.1.
9.1 The food images on our website are for illustrative purposes only and may differ in colour, content, weight and size to that ordered.
9.2 The packaging of our food products may differ to that seen on our website.
9.3 You are responsible for opening and inspecting the products once they are delivered.
9.4 You are responsible for storing the food products correctly as stated on any information supplied with the product. Some fish products may contain bones which we will not be held liable for any discomfort or damage caused.
9.5 You are responsible for checking that any food product ordered or any food product that a third party has supplied does not contain an ingredient that you are allergic to. Also you are responsible for checking that any food product ordered or any food product that a third party has supplied does not contain one or more of your ‘trigger foods’ defined as foods that trigger negative symptoms.
9.6 You are responsible for preparing and cooking our food products when ordering a meal box.
9.7 There may be occasions when a product is not available which is outside of our control. We will arrange for a substitute product and will inform you by email, providing you with the opportunity to accept or reject the substitute(s). If we cannot contact you, we will supply the menus you last selected.
9.8 The food images on our website are for illustrative purposes only and may differ in colour, content, weight and size to that ordered.
9.9 The packaging of our food products may differ to that seen on our website.
9.10 You are responsible for opening and inspecting the products once they are delivered.
9.11 You are responsible for storing and using the food products correctly as stated on any information supplied with the product. Some fish products may contain bones which we will not be held liable for any discomfort or damage caused.
9.12 You are responsible for checking that any food product ordered or any food product that a third party has supplied does not contain an ingredient that you are allergic to. Also you are responsible for checking that any food product ordered or any food product that a third party has supplied does not contain one or more of your ‘trigger foods’ defined as foods that trigger negative symptoms.
9.13 You are responsible for reheating ready to eat food products including macro prep meals in accordance with the instructions on each prepared meal.
9.14 There may be occasions when a product is not available which is outside of our control. We will arrange for a substitute product and will inform you by email, providing you with the opportunity to accept or reject the substitute(s). If we cannot contact you, we will supply the ready to eat meal(s) you last selected.
10.1 The price of products and delivery charges will be as quoted on our website when your subscription is created. Payment for all products will be by credit or debit card. We accept Debit and Credit cards and these include Mastercard and Visa. Only one discount code can be used when paying for products at any one time.
10.2 Payment details are stored securely by a third party to allow recurring payment on future orders of products and services.
10.3 Product prices and delivery charges are subject to change except for orders already subject to a dispatch confirmation. Prices of our food products vary, and the cost of our meal box subscription scheme varies dependant on when you signed up.
10.4 All subsequent orders subject to a subscription will be the same cost unless the customer changes the content of the order e.g. changes a meal.
10.5 Payment for the subscription or food product will be processed the morning after the deadline (7 days before dispatch date). If the payment for the product is unsuccessful the product may still be dispatched, and the sale will have occurred.
10.6 For all products purchased it is the customer’s responsibility to ensure sufficient funds are available to process the payment.
10.7 If your payment details change it is your responsibility to update the details on the website through your dashboard.
10.8 If our third-party payment provider has new card details (e.g. your previous card expired or was lost or stolen) these will be updated on our system automatically in order to process future payments on your subscription.
10.9 If the payment is rejected, We will reattempt to recover the funds owing to Us. If this process is unsuccessful then We reserve the right to recover the debt through engaging a third-party debt collection agency. You will be notified of this process by email to recover the funds. If after 10 days of sending the email the outstanding balance has not been repaid, then interest on the outstanding balance will be charged at a rate of 5% above our bank lending rate at the time the debt became due until the date the payment of the overdue amount is received. You will be responsible for any fees or charges incurred by the third-party debt collection agency.
10.10 We reserve the right to terminate any services provided by Us when you have an unpaid outstanding balance on your account.
11.1 For a refund to be awarded there needs to be a legitimate reason. You will need to prove that the box you were charged for was not what you ordered. You will need to inform us within 3 working days of the delivery date of the box.
12.1 KLK retains a copy of your name and contact details in a secure password protection database. KLK operates in accordance with the Data Protection Act 1998. If purchasing the Macro Plan, KLK will retain a copy of your name, age, contact details, diet and medication details.
13.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to nutrition.
13.2 The Personalised Macro plan service is excluded from 13.1.
13.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
14.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
14.2 Subject to clause 14.1 we shall only be liable to you for the purchase price of the products or services if we fail to comply with these terms and conditions.
15.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
15.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching.
15.3 You may print off one copy and download extracts of any page(s) from Our Site for personal use.
15.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
15.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us or Our licensors. This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
15.6 You must ensure that any commentary you post on websites, blogs, social media websites on
our products or services represents a fair and balanced opinion. You agree by subscribing to our
products and services that we can quote from your responses in any of our social media,
advertisement and discussion papers.
16.1 We have your contact details, and We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site, payment details, market conditions, changes in consumer law or changes to these Terms and Conditions. We may post information on our website. You accept that communication with us will mainly be electronic. Notice of any kind will be deemed to have been received immediately when posted on our website or 24 hours after an email has been sent.
16.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 72 hours for your request to take effect and you may continue to receive emails during that time.
16.3 For questions or complaints about communications for Us, please email info@katieslifekitchen.co.uk
16.4 Any changes will take effect as in 16.1 and such changes will apply to any products or services you order from the point of notification. If you do not agree with the change(s) then you will need to notify us with within 7 working days of receipt by you of the product and services.
17.1 You may not assign, transfer, charge or otherwise dispose of a contract for products or services or any of your rights or obligations arising under it without our prior written consent.
17.2 We may assign, transfer, charge, sub-contract or otherwise dispose of a contract at any time
during the term of the contract including any of our rights or obligations arising from it.
18.1 There are events that are outside of our control which can prevent Us from providing our
normal service. In these circumstances we will not be held liable for an event beyond our control as
our service will be deemed to be suspended until a solution is found.
The following list is not exhaustive, and We will notify you of any such acts, accidents, events,
omissions:
19.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with English law.
19.2 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England.
January 2023
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